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Proven Customer Engagement Strategies

Having a robust focus on engaging with your customers and providing a favorable customer service experience along every touchpoint should be the aim of your business.  In order to meet customer expectations, a solid customer engagement strategy is a must.  Customer Engagement Strategy Defined An effective customer engagement strategy orchestrates… 

7 Ways to Reduce Contact Centre Costs

Contact center agents deal with many daily issues, which can lower customer service quality, add to the operational costs and reduce the overall efficiency of the contact center. Thankfully, there are certain steps you can take to avoid higher contact center costs and lower customer service quality. This article will…