Contact center agents deal with many daily issues, which can lower customer service quality, add to the operational costs and reduce the overall efficiency of the contact center. Thankfully, there are certain steps you can take to avoid higher contact center costs and lower customer service quality. This article will…
Online sales experienced a 15% growth in 2020 compared to the prior year. At this rate, it is predicted that online sales will grow as much as 17% by the year 2022. The key to making your e-Commerce site work for you and your business is to integrate a solid…
If you are a merchant that wants to open up an e-commerce business, there are two valuable tools that you will need in order to accept credit and debit card payments. These two components are known as a payment gateway and a merchant account. Let’s dive in to explore the…
According to Grand View Research, the global payment gateway market size was estimated at $18.21 billion back in 2020. It has a compound annual growth rate or (CAGR) of 21.7% for 2021 to 2028. Advances in mobile payment technology and the growing use of mobile wallets are two key factors…
In this fast-moving, modern era of e-Commerce, the customer payment journey is of critical importance. As customers shop online and ultimately fill their carts, one thing they will not endure is a clunky, awkward, time-consuming payment process. Based on a variety of e-Commerce studies, it was reported that, on average,…
As e-Commerce continues to expand worldwide, there is no question that the future remains bright for online sales. According to Statista, the percentage of e-Commerce retail sales was at 16% in the U.S. In the U.K., e-Commerce sales rose to almost a third of overall retail in May 2020. Alongside…
The most recent Online Payment Gateway Market Report assesses Coronavirus’s effect on the industry, including looming opportunities and setbacks, driving factors, risks, and industry growth forecast, depending on different scenarios. The report answers questions like; What will the industry growth rate of the online payment gateway market be by 2026? Which primary factors…
Today’s modern pace of life has driven more customers to make their purchases online. Even now, with the current pandemic, cautious customers concerned for their health and safety have also taken to online shopping, many for the first time. Due to the pandemic and subsequent closures of brick and mortar…
If you are considering launching an e-Commerce business, know that you are entering a highly lucrative market. So lucrative that in 2019, e-Commerce sales were expected to hit $3.45 trillion worldwide. Online retail has its perks. Customers are drawn to the convenience and the sheer number of products available that…
A Customer Relationship Management system or CRM is a technology that is used to take care of all your business’s interactions with customers as well as potential customers. It helps companies maintain a connection with its customers, all the while simplifying processes, and enhancing profitability. The ultimate goal of the…