Contact center agents deal with many daily issues, which can lower customer service quality, add to the operational costs and reduce the overall efficiency of the contact center. Thankfully, there are certain steps you can take to avoid higher contact center costs and lower customer service quality. This article will…
For a business to operate seamlessly and grow, it must receive payments. Ideally, they would receive their payments on time. The reality is that this is rarely the case. Payments are critical to pay operational expenses such as employee salaries, equipment rental, leasing contracts, etc. When your clients are late…
The outbreak of the pandemic has turned the US into a nation of cloistered citizens, driving the demand for subscription-based services. Entertainment services such as Amazon Prime, Hulu, and Netflix received a massive inflow of new subscribers. The spending total for “Over-the-top” (OTT) services hit a staggering $22 billion. More…